jomwin33 Privacy Policy

  Last Updated: 1 June 2026

1. Introduction and Scope

jomwin33 ("we", "us", "our") is committed to protecting the privacy and personal data of all users ("you", "your") of the jomwin33.win platform (the "Platform"). This Privacy Policy ("Policy") describes in detail the types of personal information we collect from you when you visit, register on, or interact with the Platform, how that information is used, with whom it may be shared, and how it is protected.

This Policy applies to all personal data collected through the jomwin33 website, mobile-optimised interfaces, customer support interactions, and any other service we provide. By accessing the Platform or creating a jomwin33 account, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read in conjunction with the jomwin33 Terms & Conditions, which form the overarching agreement between jomwin33 and registered players.

2. Data Controller

For the purposes of applicable data protection legislation, jomwin33 is the data controller in respect of personal data collected from users of the Platform. If you have any questions regarding how jomwin33 processes your personal data, you may contact our Data Protection team at [email protected].

3. Information We Collect

jomwin33 collects personal information in the following categories:

3.1 Registration Information. When you create a jomwin33 account, we collect: your chosen username, email address, date of birth (for age verification purposes), and chosen password (stored in hashed, non-reversible form). We do not store your password in plain text at any point.

3.2 Identity Verification Information. Where required by applicable anti-money laundering (AML) or know-your-customer (KYC) obligations, jomwin33 may request copies of government-issued identification documents, proof of address, and proof of payment method ownership. This information is collected and retained strictly in accordance with applicable regulatory requirements.

3.3 Financial Information. When you make a deposit or request a withdrawal, we collect transaction details including the payment method used (e.g., Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank), transaction amounts, and transaction timestamps. We do not store full payment card numbers or bank account credentials on our servers.

3.4 Gaming Activity Data. jomwin33 records details of all bets, wagers, game sessions, and account transactions conducted on the Platform. This data is used for account management, dispute resolution, regulatory compliance, and responsible gaming monitoring.

3.5 Technical and Usage Data. When you access the Platform, we automatically collect certain technical data including your IP address, browser type and version, device type, operating system, referring URL, pages visited, time spent on pages, and session timestamps. This data is collected through server logs and cookies.

3.6 Communications Data. If you contact jomwin33 support via live chat, email, or any other channel, we retain records of those communications for quality assurance, training, and dispute resolution purposes.

4. How We Use Your Information

jomwin33 processes your personal data for the following purposes:

• Account administration: Creating and managing your jomwin33 account, verifying your identity, and processing your transactions.
• Service delivery: Providing access to games, sports betting markets, live dealer services, and all other Platform features.
• Payment processing: Facilitating deposits and withdrawals through your chosen Malaysian payment method.
• Legal and regulatory compliance: Meeting obligations under applicable anti-money laundering laws, responsible gaming requirements, and instructions from regulatory authorities.
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent, abusive, or unlawful use of the Platform.
• Responsible gaming: Monitoring gaming patterns to identify potentially problematic behaviour and, where appropriate, contacting players to offer responsible gaming support.
• Customer support: Responding to enquiries, resolving disputes, and improving the quality of our support services.
• Platform improvement: Analysing aggregated, anonymised usage data to improve Platform functionality, content, and user experience.
• Marketing communications: Where you have opted in to receive promotional communications, sending you information about jomwin33 promotions, bonuses, and new features. You may withdraw this consent at any time by contacting support.

5. Legal Basis for Processing

jomwin33 processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the jomwin33 Terms & Conditions, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including AML/KYC obligations.
• Legitimate interests: Processing carried out to pursue jomwin33's legitimate business interests, including fraud prevention, security monitoring, Platform improvement, and responsible gaming monitoring, where those interests are not overridden by your rights.
• Consent: Processing based on your explicit, freely given, and withdrawable consent, specifically in relation to optional marketing communications.

6. Disclosure of Your Information

jomwin33 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. We may share your personal data with the following categories of recipients in limited circumstances:

• Payment processors: Financial service providers who facilitate your deposits and withdrawals (e.g., e-wallet operators, banking partners), to the extent necessary to process your transactions.
• Game content providers: Licensed game studios and software providers who supply casino games, live dealer services, and sportsbook infrastructure to the jomwin33 Platform. These providers operate under strict data processing agreements.
• Identity verification providers: Third-party KYC and AML compliance service providers who assist in verifying player identities and screening against regulatory watchlists.
• Regulatory authorities: Government bodies, law enforcement agencies, and gaming regulators, where disclosure is required by applicable law, court order, or regulatory instruction.
• Professional advisers: Legal, accounting, and audit professionals engaged by jomwin33 who are bound by professional confidentiality obligations.

All third parties with whom jomwin33 shares personal data are required to process such data in compliance with applicable data protection laws and solely for the purposes for which it was shared.

7. International Data Transfers

The jomwin33 Platform may involve the transfer of personal data to servers or service providers located outside of Malaysia. Where such transfers occur, jomwin33 takes appropriate measures to ensure that adequate levels of data protection are maintained, including through contractual safeguards such as standard data protection clauses. By using the Platform, you acknowledge that your data may be transferred internationally as described in this Policy.

8. Data Retention

jomwin33 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulation. Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure to meet AML regulatory requirements.
• Identity verification documents are retained for the period required by applicable KYC regulations.
• Customer support communications are retained for two (2) years following the close of the relevant interaction.
• Technical and usage logs are retained for up to twelve (12) months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with jomwin33's data destruction procedures.

9. Cookies and Tracking Technologies

9.1 jomwin33 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit a website.

9.2 jomwin33 uses the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function. These cannot be disabled without impairing your use of the Platform. They include session management and security cookies.
• Analytics cookies: Used to collect aggregated, anonymised information about how users interact with the Platform, enabling us to improve its functionality and performance.
• Preference cookies: Used to remember your settings and preferences (e.g., language, display options) to personalise your jomwin33 experience.

9.3 jomwin33 does not use advertising or cross-site tracking cookies from third-party advertising networks.

9.4 You may control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of the jomwin33 Platform.

10. Security Measures

jomwin33 implements and maintains appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL encryption for all data in transit between your device and jomwin33 servers.
• AES-256 encryption for sensitive data stored at rest.
• Multi-factor authentication options for player accounts.
• Regular penetration testing and security audits of Platform infrastructure.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Incident response procedures to detect, report, and address data security breaches.

While jomwin33 takes data security seriously, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights or freedoms, jomwin33 will notify you in accordance with applicable legal requirements.

11. Your Rights as a Data Subject

Subject to applicable data protection law, you have the following rights in relation to your personal data held by jomwin33:

• Right of access: You may request a copy of the personal data jomwin33 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: In certain circumstances, you may request deletion of your personal data. This right is subject to overriding legal and regulatory retention obligations.
• Right to restriction of processing: You may request that jomwin33 restrict the processing of your data in certain circumstances.
• Right to data portability: Where processing is based on consent or contractual necessity, you may request that your data be provided to you in a portable format.
• Right to object: You may object to processing based on legitimate interests, including for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact jomwin33 support at [email protected]. jomwin33 will respond to verifiable requests within thirty (30) days. We may require proof of identity before processing certain requests.

12. Children and Minors

The jomwin33 Platform is strictly intended for individuals aged 21 years and above. jomwin33 does not knowingly collect personal data from any person under the age of 21. If jomwin33 becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, data will be deleted, and any associated deposits will be returned to the payment source. If you believe a person under 21 has registered on the Platform, please contact us immediately at [email protected].

13. Third-Party Services

The jomwin33 Platform integrates with third-party services including payment processors, game studios, and analytics tools. This Privacy Policy applies solely to data collected and processed by jomwin33. Third-party services operate under their own privacy policies, which jomwin33 encourages you to review. jomwin33 is not responsible for the privacy practices of third-party service providers beyond the contractual obligations imposed on them by jomwin33.

14. Amendments to This Policy

jomwin33 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via email notification or a prominent notice on the Platform at least fourteen (14) days prior to the change taking effect. Continued use of the Platform following such notification constitutes your acceptance of the updated Policy. The "Last Updated" date at the top of this Policy reflects the most recent revision.

15. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or jomwin33's data processing practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the jomwin33 Platform

jomwin33 takes all privacy complaints seriously and will acknowledge receipt of your complaint within two (2) business days and provide a substantive response within thirty (30) days.